Return Policy

At Wag & Whiskers, your satisfaction and your pet's happiness matter to us. Please read our return policy below.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be unused and in their original packaging.

How to Initiate a Return

To start a return, please contact us by email before sending anything back. Once your return is approved, we will provide instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within a reasonable timeframe.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or full refund — no return shipment required.