Help & Frequently Asked Questions

Have a question? We've got you covered! Browse our most common questions below. If you don't find what you're looking for, feel free to reach out to us directly.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-3 business days. Shipping times vary depending on your location, but you can typically expect delivery within 5-10 business days after processing.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use that number to track your package directly through the carrier's website.

Do you ship internationally?

At this time, we primarily ship within the United States. Please contact us if you have questions about shipping to a specific location.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for full details.

My item arrived damaged. What do I do?

We're so sorry to hear that! Please contact us right away with a photo of the damaged item and we will arrange a replacement or full refund for you — no return shipment needed.

Contact Us

How do I get in touch with Wag & Whiskers?

You can reach us by sending a message through our store. We do our best to respond to all inquiries within 1-2 business days. We appreciate your patience and thank you for supporting our small veteran-owned business! 🐾